Well, that was a big ol' day yesterday. There's nothing quite like receiving an email from the higher-ups at the district office asking you to call the parent of a student you called 9-1-1 for to make you quiver in your boots. I called the mom, left a message, and then had to sit and worry for a half hour before she called me back. She had questioned my decision yesterday to call the paramedics, and I really didn't want to hear her grief. However, her complaint wasn't that I called 9-1-1, but that I didn't call it soon enough. While I'm sure it looked different on her end, I explained to her that I walked in only moments before she did, and when I did, I took her daughter's blood sugar and called 9-1-1 in one swift motion. Out of habit now, I always look at a clock when I enter those sort of situations, and knew the few minutes that passed between my arrival and the arrival of the paramedics seemed like hours to all of us in the room. It seemed to placate her well enough, and she told me what she was more concerned about was the fact that it had taken people so long to recognize her symptoms. (Apparently the student fell in P.E., and has no memory of sitting through fifth period science, just before lunch when she became unresponsive.) I tried to walk the fine line of agreeing with her without admitting fault on anyone's behalf for anything, and in the end, had a surprisingly decent phone call with her. We both agreed it's a learning opportunity for all parties involved, that the student should be carrying snacks and logging her blood sugars as I've been nagging her to do, and that the staff need to be better educated on what to look for. The student is back at school today, and I'm just very thankful this wake-up call ended positively. Phew.
Posted by Mrs. Nurse at 14:40